We think chocolate is a dark and milk thing but we understand that questions come up. Here are a few of the most frequently asked questions we get.
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The Basics

How do I reach you?

You can call us at 323-372-9865, email us at info@chocolatedispensary.com, or fill out this form and one of our Taste Buds will get back to you. We like to think of ourselves as your chocolate concierge so don’t hesitate to let us know how we can help. 

Do you make your own chocolates?

Our online store (and our retail store when it opens) is all about showcasing the best sustainably-sourced craft chocolate from around the world. 

Do you have a retail store?

Not yet, but we're working on it.

Make sure to sign up to be the first to know when we open our doors! Once we do, we’ll be holding weekly tasting events and bringing you the latest and greatest in chocolate from around the world.

Until then, we look forward to meeting you online!

The really important questions

Can I eat too much chocolate?

I'm sorry. We don’t understand the question.

Is dark chocolate with almonds the reason to live?

So it is written.

Do you sell giggle weed?

No. We dispense chocolate. That’s why we call it... oh, never mind...

Getting my chocolate

What if I receive the wrong product?

Eat it!

Do you offer refunds or exchanges for faulty items?

Send us an email, and we'll do our best to make the situation right.

For more questions please see our dedicated Shipping & Returns page:

Gifting

Can you help me customize an order or gift?

OMG – yes! That’s one of our favorite things to do. Either email us at info@chocolatedispensary.com or give us a call at ‭323-372-9865‬ or use our Contact Us form. You can also click here to see some of our best selling products.

Craft Chocolate

What is craft chocolate?

Ah, yes, the age-old question. Craft chocolate is sometimes known as “small batch” and “bean-to-bar.” What it really means is that the chocolate is made with extremely high-quality ingredients, sustainable and ethical products and processes, and is usually made in small quantities. Think of it as the opposite of mass-produced chocolate like Hershey’s or Mars. Craft chocolate is a fast-growing market, and we’re so happy to be a part of exploring this beautiful art with you. 

So craft chocolate is good?

Oh, yeah. Not only is it unspeakably delicious, it's also good for you and the world. You care about what you put in your body and when chocolate that's made with simple, quality ingredients goes down the hatch, your body is going to pull you aside and say, "thank you!" Craft chocolate makers also care about the environment and the livelihood of the people who make it, and who grow the cacao beans, which feels pretty great, too. The makers we sell often pay way above fair trade pricing for the cacao, and travel to the countries of origin to meet in person with the farmers. We like that eating great craft chocolate can be a small way of making the world a better place.

How long will my chocolate last?

Dark chocolate can last up to about 2 years unopened but we recommend consuming it within 18 months. Milk chocolate has a slightly shorter shelf life – around 18 months – and white chocolate should be consumed within a year. Shelf life can be extended in the fridge and freezer but moisture is killer for chocolate so we recommend storing it at room temperature, under 70 degrees Fahrenheit, if possible.

How do you select the chocolates in your collection?

We start by getting to know the makers. We have spoken face-to-face with almost every chocolate maker in our collection, and this is a practice we'd like to continue. We want to make sure, not only that we love their chocolate and how they source and make it, but that they love what we’re doing, too. We only work with producers who use fair trade cacao or better, and ethical and sustainable ingredients and practices in both their sourcing and production techniques. We highlight small, BIPOC, women-owned, and family-owned companies, whose products are often hard to find on retail shelves and in online collections.

After that, you guessed it: we taste the chocolate. We are looking for great taste and textures, interesting and inventive flavors, a great story, and a wide variety of chocolates from around the world that allows us to really taste the essence of the source cacao. We will highlight different makers, flavors and themes throughout the year to ensure you have the chance to taste as much chocolate as possible.

If you have a favorite craft chocolate that we don’t carry, let us know by emailing info@chocolatedispensary.com.

What's the difference between a chocolate maker and a chocolatier?

This is a great question! A chocolate maker gets the cocoa beans from a farmer (already fermented and dried), then roasts, winnows, conches, and tempers the chocolate before molding it into the chocolate you want to stuff in your mouth, usually in the form of bars.

A chocolatier takes already made chocolate (called "couverture") and melts that down to create their own creations, like truffles, bonbons, chocolate-covered nuts, barks, and more.

Is there cadmium (or other heavy metals) in my chocolate?

As you can imagine, this topic comes up a lot, mostly because folks have read this article from Consumer Reports written in 2023.

A lot of marketing has created a very "doom and gloom" vision of chocolate, basically implying (without outright saying it) that there is so much lead in dark chocolate that you might as well check into hospice right now and wait it out cuz the end is coming. No one is wrong to help inform customers of the potential risks of cadmium and other heavy metals but the hype around it is blown way out of proportion in many instances. Dark chocolate often does contain metals, mostly cadmium, (it is more present in darker chocolate because of the higher percentage of cacao) but shellfish, kale, lettuce, legumes, mushrooms, root crops and other foods have especially high levels of cadmium also.

You might find this explanation by Greg D'Alesandre of Dandelion Chocolate especially illuminating, There is a lot to be learned here - and unlearned - and we hope you'll take the time to take a listen.

Ingredients and Allergens

Do your chocolates contain: gluten, soy, nuts, dairy...?Title

Many of the chocolates we carry are vegan, gluten, nut, dairy, and soy-free. However, we do sell products that contain nuts, dairy, and other inclusions.

Many chocolate makers work in facilities where these ingredients may be present. Kindly refer to makers' ingredients lists and packaging for complete dietary information.

Please use all due diligence when choosing which chocolates you buy, share, and consume

Our Packaging

Do you use eco packaging?

(You're like a shill and we love that.) Yes! We've sourced sustainable, recyclable, and reuseable materials to box, label, package and ship your chocolate to you.

What about those inks?

Tattoos are cool, but avoiding inks on our labels and inserts that are bad for the environment is cooler. By this logic we're cooler than tattoos.

Can I eat the peanuts?

It's true some inventive folks created corn starch packing peanuts so technically you can eat them (we think). But they are not delicious. You should eat the chocolate instead.

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